FAQs

How will I know when my order is ready to collect?

You will receive a confirmation email or telephone call to let you know your order is ready for collection. During our store opening hours it will usually be within 1 hour of placing your order. It may be a little more than 1 hour at busy times.

Outside of our store opening hours we will aim to get your order ready within 1 hour of when we next open.

What do I need to bring to collect my order?

When you come to collect your goods we will need to see your order number (you can bring in the confirmation email on your device or print it) and the card you used online to pay for the goods.  If you do not have the card used to pay for the goods please bring your order number (again, you can bring in the confirmation email on your device or print it) and a current form of photo identification like your driving licence or passport.

We cannot release your order without seeing your ID.

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